Terms and Conditions of Sale

These rates are per night, including taxes and service charges.

Local and departmental tourist tax: €2.85 per day per person

We are a non-smoking establishment. A cleaning charge of €200 will apply in the event of non-compliance.

The ‘Organic & Gourmand’ Signature Breakfast is available at an additional cost of €24 per person per day and is served at the Hôtel Le Colombier.

The hotel has a private car park at a cost of €35 per night (booking recommended) and spaces with electric charging points at a cost of €50 per night (booking required).

We accept pets for an additional charge of €25 per day.

Check-in time: from 3.00 pm

Check-out time: by 12.00 noon

Please note that our rooms are only accessible via stairs.

For flexible bookings, cancellation is free of charge if made before 3.00 pm (CET) on the day before the arrival date. After this time, or in the event of a no-show, a charge equivalent to the cost of the first night’s stay will be invoiced as a cancellation fee.

For non-cancellable and non-modifiable bookings, payment of the full amount is required at the time of booking. In the event of cancellation or no-show, a charge equivalent to the total cost of the stay will be invoiced as a cancellation fee.

All bookings must be guaranteed with a credit card that is valid on the start date of your stay (card number, expiry date and security code).

Accepted credit cards: Visa – Eurocard Mastercard – American Express

Le Colombier Suites is a member of the Médiation Tourisme Voyage scheme as a member of the ‘UMIH’ trade association, and is duly listed on the website www.mtv.travel under the ‘Members’ tab.

The hotel reserves the right to temporarily block a certain amount on your credit card prior to your arrival in order to guarantee your booking.

At check-in, you must present photo ID and the credit card used to make the booking. The name on the credit card must match that of the person who made the booking.

We accept payment via ANCV.

We do not accept payment by cheque.

Right of withdrawal:

Customers are reminded that, in accordance with Article L. 121-21-8(12) of the Consumer Code, they do not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The Terms and Conditions of Sale for the booked rate set out the procedures for cancelling and/or amending the booking.

Dispute resolution:

After contacting customer services and in the absence of a satisfactory response or any response at all within 60 days, the customer may refer the matter to the Tourism and Travel Ombudsman, whose contact details are set out below:

Submission by post: MTV – MEDIATION TOURISME VOYAGE, Complaints Submission Department, PO Box 30958, 75383 PARIS CEDEX 08

Submission online: Request for referral - mtv